LILYPRIMARYCARE.COM WEBSITE PRIVACY POLICY
Effective Date: October 20, 2025
This Privacy Policy describes how Lily Primary Care (“we,” “us,” or “our”) collects, uses, and discloses information gathered through your use of the website located at lilyprimarycare.com (the “Site”).
IMPORTANT: THIS IS NOT OUR HIPAA NOTICE OF PRIVACY PRACTICES
This Website Privacy Policy addresses the collection and use of information through this website only. It does not cover how we use or disclose Protected Health Information (PHI) that we collect, use, and create in our capacity as a healthcare provider (such as during a patient visit, via secure patient portal, or through medical records).
Our practices regarding Protected Health Information (PHI) are governed by the Health Insurance Portability and Accountability Act (HIPAA) and are detailed in our separate Notice of Privacy Practices. You can find a copy of our Notice of Privacy Practices on this website, in our office, or request a copy by contacting us.
1. Information We Collect on the Site
We may collect the following types of information from you through the Site:
A. Non-Medical Personal Information You Provide
This includes information you voluntarily submit when you use contact forms, subscribe to a newsletter, or submit an online request:
Name
Email address
Phone number
General messages or inquiries (Note: Do not submit PHI in public web forms.)
Scheduling Information: If you use an integrated online scheduling tool, you may be providing information to a third-party service, which may also be a Business Associate under HIPAA.
B. Automatically Collected Information (Non-Personal)
When you visit the Site, we automatically collect certain non-personal information about your device and usage activity:
Log Data: IP address, browser type, operating system, referring URL, pages viewed, and the date/time of your visit.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on the Site, understand user preferences, and improve the Site's functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use the Information
We use the information collected on the Site for the following purposes:
To operate, maintain, and improve the Site's functionality and content.
To respond to your non-medical inquiries and contact requests submitted through the forms.
To schedule appointments if you use our online scheduling feature (in which case, your data may be processed by a third-party application).
To analyze and monitor usage and activity trends for statistical and marketing purposes.
To comply with legal obligations and protect our rights and property.
3. Disclosure of Information
We may share your information with the following parties:
Service Providers: We may share information with third-party vendors and service providers who perform services for us (e.g., website hosting, analytics providers, email delivery services). These third parties are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, protect and defend our rights or property, or protect the personal safety of users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Third-Party Links and Tools
The Site may contain links to other websites, including secure patient portals, online bill pay, or third-party scheduling tools. Once you leave our Site, you are subject to the privacy policies and practices of those external websites. We are not responsible for the privacy practices or content of third-party sites.
5. Security
We take reasonable measures to protect the information collected on this Site from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever completely secure or error-free.
NOTE: The contact forms on this website are NOT intended to be a secure means of communication for medical or sensitive personal information. Do not use the website contact form to send Protected Health Information (PHI) or urgent health matters.
6. Children's Privacy
The Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Website Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
8. Contact Information
If you have any questions about this Website Privacy Policy, please contact us at:
Lily Primary Care
Address: 6300 W Loop S #410, Bellaire, TX 77401
Phone: (832) 726-1648
Email: admin@lilyprimarycare.com